January 22, 2026

A team following a 3 tier intake triage model

Set a 3-tier Intake triage model that cuts time-to-first-contact to 48 hours in 60 days, without burning out intake staff

Monday, 9:12 a.m. The intake inbox is already a few hundred messages deep. Voicemails stack up. A partner emails, “Any update?” Someone flags a court deadline that was never captured in the first call. Intake staff do what they always do, they sprint, they improvise, they carry the anxiety for everyone else. This is the […]

Set a 3-tier Intake triage model that cuts time-to-first-contact to 48 hours in 60 days, without burning out intake staff Read More »

A Shared CRM for Justice Coalitions: A Practical Guide to Ending Data Chaos

It’s the end of the quarter, and that big grant report is due. Your team is painstakingly stitching together data from a dozen different spreadsheets and databases emailed over by partner organizations. Nothing lines up. Outcomes are nearly impossible to track, and your best people are burning out on data entry instead of supporting advocates

A Shared CRM for Justice Coalitions: A Practical Guide to Ending Data Chaos Read More »