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February 13, 2026

A team reviewing a new set of legal aid intake triage best practices

Legal Aid Intake Triage Best Practices (A Workflow Leaders Can Run)

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Legal aid organizations face a constantly growing legal aid intake queue, which undermines access to justice for those who need it most. Requests arrive by phone, web, email, walk-ins, partner referrals, even social media. Staff do their best, but urgency gets missed, notes end up scattered, and the same person calls back three times because […]

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Your Team is One Click From a Crisis. Here’s the Fix.

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You’ve invested in smart people and expensive security tools, yet the organization’s biggest vulnerability is still a single, unintentional click. A clever phishing email is all it takes to derail strategic projects, consume leadership's time with fire drills, and shatter the trust you've worked hard to build with customers. This is the costly mess of

Your Team is One Click From a Crisis. Here’s the Fix. Read More »