Leadership Insights

A Practical Guide to Privacy Impact Assessments for Legal Nonprofits

For nonprofits dedicated to justice, a Privacy Impact Assessment (PIA) isn't just another compliance task. It's a formal process for spotting and reducing privacy risks whenever you launch a new project or adopt a new system that handles personal data. More importantly, it's a vital tool for leadership to manage risk and protect the vulnerable […]

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A team following a 3 tier intake triage model

Set a 3-tier Intake triage model that cuts time-to-first-contact to 48 hours in 60 days, without burning out intake staff

Monday, 9:12 a.m. The intake inbox is already a few hundred messages deep. Voicemails stack up. A partner emails, “Any update?” Someone flags a court deadline that was never captured in the first call. Intake staff do what they always do, they sprint, they improvise, they carry the anxiety for everyone else. This is the

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A Shared CRM for Justice Coalitions: A Practical Guide to Ending Data Chaos

It’s the end of the quarter, and that big grant report is due. Your team is painstakingly stitching together data from a dozen different spreadsheets and databases emailed over by partner organizations. Nothing lines up. Outcomes are nearly impossible to track, and your best people are burning out on data entry instead of supporting advocates

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A team preserving evidence during a breach

Preserving Evidence During a Breach: A Do-Not-Break-This Checklist for Executives

Your phone rings. Someone says, “We think we’ve been breached.” In the next ten minutes, you’ll feel the pull to “fix it fast,” to secure your systems. Reset passwords. Rebuild a server. Ask a vendor to clean things up. That instinct is human. It’s also how organizations accidentally erase the very proof they’ll need to

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A team turning to the CEO guide to turning tech chaos into a clear executable growth plan

CEO guide to turning tech chaos into a clear executable growth plan

You are not crazy. Technology really has become loud, expensive, and hard to read. Every vendor promises transformation. Your teams ask for new tools. Projects stall. Security keeps popping up in board meetings. At the same time, you are not sure if you are overspending or quietly falling behind. The real question is simple: How

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A Guide to Legal Nonprofit Knowledge Management Systems

For leaders at justice-focused organizations, a knowledge management system is much more than software. It’s a strategic discipline for capturing, protecting, and using the vital institutional knowledge your team builds every day. Done right, it moves you past scattered spreadsheets and last-minute reporting scrambles to a single source of truth that empowers advocates and proves

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A group asking the one sentence test for tech projects to kill bad work fast by stating problem, proof, and deadline

One Sentence Test for Tech Projects To Kill Bad Work Fast by Stating Problem, Proof, and Deadline

Your projects run long. The budget keeps creeping up. The board keeps asking, “Why are we doing this again?” You are not alone. Around 70% of digital transformation projects miss their goals, and large projects often run more than 40% over budget while delivering far less value than promised. Many AI pilots never leave the

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