Leadership Insights

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AI Safety Best Practices For Executives Using Customer-Facing AI

Generative AI is now sitting in front of your customers. It writes emails, answers chats, sets appointments, and nudges buyers toward the next step. It also has the power to confuse, overpromise, or leak information in a single click. For executive leadership, such as growth-minded CEOs or COOs, that is the tension. AI can cut […]

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Free Your Team: Using Automation to Reduce Repetitive Staff Tasks in Legal Orgs

The end of the quarter is looming. A critical grant report is due, and your program manager—the one who should be coaching partners—is buried in spreadsheets, manually piecing together data from three different systems. This isn’t a failure of your team. It’s a symptom of a deeper problem: your mission has outgrown the fragile systems

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An image of a team building a data breach response plan for justice organizations

Building a Data Breach Response Plan for Justice Organizations

A data breach is simple to describe and hard to live through. It involves unauthorized access to information someone should not see, copy, or share. That could be a lost laptop, a compromised email account, or a system quietly siphoning data in the background. For justice organizations, a data breach response plan for justice organizations

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Picture of people that are a part of eligibility screening tools for legal aid

Smarter Intake, Fairer Access: Eligibility Screening Tools for Legal Aid

Eligibility screening tools for legal aid sound technical, but they sit right in the middle of your mission. They shape who gets through the door amid pressing client needs like housing issues, lockouts, or benefit terminations, who gets referred out, and how fast staff can respond when client wait times are already too long. For

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A Practical Guide to Your Nonprofit’s Data Breach Response Plan and Legal Duties

That late-night email with the subject line “Security Incident” is the one every nonprofit leader dreads. Your stomach drops. Has donor data been exposed? Are confidential case files from your immigration clinic now in the wrong hands? For justice-focused organizations, a data breach isn’t just a tech problem—it’s a direct threat to the communities you

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Image of people designing a simple, secure digital customer journey that customers love

Designing a Simple, Secure Digital Customer Journey That Customers Love

You are a CEO or COO leading digital transformation who is tired of bad choices. Lock everything down behind security barriers and watch conversion rates drop as customers abandon sign-up, checkout, and portals. Or loosen controls and live with a quiet fear of the next breach, audit, or angry board meeting. You see it in

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An image of an implementation partner for legal tech upgrades with their client

Choosing the Right Implementation Partner for Legal Tech Upgrades in Justice-Focused Organizations

Your team is juggling clunky case systems, failing practice management systems, scattered spreadsheets, and rising security risk. Funder reports keep slipping into crisis mode. Staff are asking about legal technology solutions while you are still trying to get intake data in one place. In that context, an implementation partner for legal tech upgrades is not

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