You’ve seen the same story play out. A client calls legal aid organizations, then gets sent to a court help desk, then to a housing assistance partner, then back again. Each stop has its own form, its own script, its own waitlist, its own “can you tell me what happened from the start?” That’s not […]
Your intake queue is full. A grant report is due. Someone asks, “Can the new mission-critical system do conflict checks and keep client notes secure?” The vendor says yes, of course. Two months later, staff are copying and pasting between tools, numbers don’t match, and the “simple add-on” is now a line item you didn’t
Technology Vendor Selection for Justice Organizations (Avoid Bad Fits and Hidden Costs) Read More »
Your intake queue is already loud. A report is due. A partner wants answers. Then a generative AI vendor promises to serve as your strategic technology partner and “save time” with summaries, triage, or a chatbot. That tool might also touch intake notes, safety plans, immigration status, or donor records. The risk isn’t abstract. It’s
AI Vendor Due Diligence Checklist (Privacy, Bias, and Explainability) Read More »
It’s 4:45 pm. A funder report is due tomorrow. Program says the numbers are in the case system. Development says they’re in the CRM. Finance says the invoice list doesn’t match either. Someone opens a spreadsheet named “FINAL_v7_REAL.xlsx” and hopes it’s the right one. This isn’t a “tech problem.” It’s a capacity problem. When your
