The intake queue is up again. A partner referral fell through because the handoff email went to the wrong list. A funder report is due Friday, and the numbers don’t reconcile across three spreadsheets and two systems. Then someone asks a fair question in the board meeting: “What are we spending on technology, and what […]
A referral comes in. A navigator texts a warm handoff. A court self-help desk sends someone to legal aid. Law firms like pro bono organizations agree to consult. Then the trail goes quiet. No one knows if the client was reached, if consent was captured, or if the matter is open, pending, or closed. In
The intake queue is up. A partner needs a same-day handoff. A client is waiting on a document that can’t be found because it’s “in someone’s email.” That’s what the backbone looks like in real life: intake forms, case notes containing bulk sensitive personal data, documents, and the quiet glue between staff and partners. For
Your intake queue is swelling amid the justice gap. A partner referral went cold because no one saw it. A funder report is due, and three spreadsheets disagree. That’s not a staff problem. It’s a workflow problem. Spreadsheets are good duct tape, until they quietly become the system of record for intake, eligibility, case status,
The intake line hits a wall at 10:05 a.m. Calls stack up. Voicemails pile up. A person with a court date tomorrow tries again and again, then gives up. Later, staff find a note, half-written, with no call-back number. Everyone feels the same sinking thought: what did we miss? This is the scale problem in
Build An Intake Callback Queue That Cuts Abandoned Calls and Frees up Intake Staff Read More »
The report is due tomorrow. A partner asks for a status update. A client calls back with one more detail that changes the next step. Meanwhile, staff are retyping the same facts into a court form, a referral email, and a funder spreadsheet, hoping nothing gets missed. That is a broken case note workflow. This
Your intake queue is growing. Partner handoffs are failing. A funder report is due, and the numbers don’t match what staff know is true. These issues widen the justice gap in service delivery. That’s how tech debt shows when there is no justice organization technology roadmap in place. Not as an “IT problem,” but as
Justice Organization Technology Roadmap: A Board-Ready 90-Day Plan Read More »
Court self-help programs, navigator teams, and legal aid style nonprofits run on motion. Part-time staff. Pro bono partners rotating in and out. Interns who start strong, then disappear when school ramps up. Vendors who “just need access for a minute.” All of it under urgent deadlines that demand effective employee offboarding. The core security risk
Your mission is clear. Your systems are not. You run a vital organization that stands behind frontline advocates—a national network, a law school clinic, an impact litigation hub. Your team is brilliant and committed. But behind the scenes, you’re fighting a quiet war against chaos. Case and program data are scattered across a dozen tools
A Guide to Access to Justice Technology Solutions Read More »
It’s 4:45 pm. A funder report is due tomorrow. Program says the numbers are in the case system. Development says they’re in the CRM. Finance says the invoice list doesn’t match either. Someone opens a spreadsheet named “FINAL_v7_REAL.xlsx” and hopes it’s the right one. This isn’t a “tech problem.” It’s a capacity problem. When your
