Your intake queue is swelling amid the justice gap. A partner referral went cold because no one saw it. A funder report is due, and three spreadsheets disagree. That’s not a staff problem. It’s a workflow problem. Spreadsheets are good duct tape, until they quietly become the system of record for intake, eligibility, case status, […]
It starts as a simple question: “Where is this case?” A staff member asks it. A partner asks it. Sometimes the client asks it, after days of silence. In justice work navigating the justice system, silence isn’t neutral. It can mean a missed deadline for survivors of crime, a lost housing window, a protection order
Justice Referral Handoff Process (End “Where Is This Case?”) Read More »
At 4:45 pm, the intake queue is still long. A partner calls back with a “quick question,” but they don’t have the full context. A supervisor needs an answer that’s safe to stand behind. And the client is asked, again, to re-tell the hardest parts of their life. Repeating the story isn’t just inefficient. It’s
It’s the end of the quarter, and a big grant report is due. Your team is in a mad dash, trying to stitch together numbers from three different spreadsheets, a handful of Word docs, and a critical referral for a vulnerable client that got buried in an email chain last week. If this sounds painfully
A Roadmap to Modernizing Intake and Referral for Legal Services Read More »
Your mission is clear. Your systems are not. You run a vital organization that stands behind frontline advocates—a national network, a law school clinic, an impact litigation hub. Your team is brilliant and committed. But behind the scenes, you’re fighting a quiet war against chaos. Case and program data are scattered across a dozen tools
A Guide to Access to Justice Technology Solutions Read More »
Your intake queue is growing. A referral handoff breaks. A board report is due, and the numbers don’t match what staff see on the ground. Meanwhile, you’ve got plans: a new case management system, a refreshed intake flow, an AI pilot, a reporting fix that should have happened two years ago. But execution feels chaotic
A grant report is due for your civil legal aid organization. Intake is backed up. Your case system has three different places to record “closed.” Someone asks, “How many households kept their housing through civil legal services this quarter?” and the room goes quiet. This is why having reporting and outcomes for civil legal aid
Reporting and Outcomes for Civil Legal Aid Organizations (Numbers Funders Trust) Read More »
