Leadership Insights

How To Build an AI Acceptable Use Policy in One Week

How To Build an AI Acceptable Use Policy in One Week

You already know AI is in your company. Sales is pasting customer data into chatbots. Finance is testing spreadsheet add-ins. Your vendors keep pitching “AI-powered” features. Without guardrails, every one of those experiments can turn into a data breach, a compliance headache, or a disappointed board. The good news: you can set a clear, AI […]

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A team using a coordinated intake model for legal aid

The Coordinated Intake Model for Legal Aid Organizations (A Practical Guide Leaders Can Defend)

The intake queue is exploding. A court partner sends walk-ins, like those seeking housing legal help, you didn’t expect. Your hotline script is different from your online form. Staff spend half the day re-asking the same questions, then trying to “place” cases through a chain of emails that no one fully owns. That’s not a

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A team building a decision rights map.

Nobody owns the decision, so nothing ships: building a decision rights map and escalation ladder

On Monday, intake is exploding. On Tuesday, a partner says they never got the referral packet. On Wednesday, a funder report is due and the numbers don’t reconcile. By Friday, someone says, “We should fix the system,” and everyone nods, because it’s true. Then nothing ships. Not because people don’t care. Not because staff aren’t

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cyber insurance renewal

How To Simplify Your Cyber insurance renewal, a 30-day Plan that avoids premium spikes and coverage gaps

The renewal email lands in your inbox when intake is already backed up, a report is due, and a vendor just changed their portal again. Now your broker wants answers fast. Multifactor authentication? Backups? Incident response plan? Vendor controls? You know the work is happening, but proving it is another story. Cyber insurance renewal has

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A team learning about a justice organization breach notification timeline

Justice Organization Breach Notification Timeline Checklist (Day 0 to Day 60)

The moment you suspect a security breach, the room changes. Phones ring. Someone’s email “did something weird.” A partner asks if they should stop sending referrals. Staff are scared, because clients could be at risk. In justice work, a breach isn’t just an IT problem. It’s a safety problem. As part of the Ransomware Communications

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The checklist for switching MSPs without downtime, data loss, or finger-pointing

Switching the team that runs your company’s IT is a little like changing the tires on a moving car. It’s possible. It’s common. It can also go sideways fast when nobody owns the plan. If you’re switching MSPs, your real goal isn’t “a better provider.” Your goal is business continuity, clean accountability, and a handover

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How to Prevent Data Breaches: A Practical 30-Day Executive Sprint

Hook: Chaos Costs Millions and Erodes Trust Last quarter a finance leader learned that a third-party marketing plugin exposed customer data. The unexpected breach froze projects, drained budget, and shook the board’s confidence. The true cost wasn’t the plugin fee or the legal bill. It was the loss of control and trust. The Real Problem:

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An image of a computer setup for ransomware communications plan for justice organizations

Ransomware Communications Plan for Justice Organizations (First 72 Hours + Templates)

The intake queue is already too long. A court deadline is already too close. Then someone says the words that make your stomach drop: files are locked, systems are down, a ransom note appeared. For legal aid, court self-help, navigator programs, and justice-support nonprofits, Ransomware Communications Plan for Justice Organizations, a critical component of a

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A Guide to Third Party Vendor Risk Management That Actually Works

The SaaS tool renewal you just auto-approved is more than a line item. It’s an open door into your network, your data, and your customers' trust. Third-party vendor risk management is the discipline of ensuring those doors are managed with intention, not left open by default. This isn't about paperwork. It's about protecting your reputation

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