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Leadership Insights

An Interim CTO for Justice Nonprofits Presenting

Interim CTO for Justice Nonprofits: Calm the Chaos, Build a Plan Leaders Trust

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In mission-driven organizations focused on justice, intake is backed up. A partner handoff failed. A report is due, and the numbers don’t reconcile. If you’re an executive director leading a justice nonprofit, you know the feeling: important work moving through fragile systems, often amid leadership transitions. Staff patch things with spreadsheets, extra emails, and heroic […]

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How Justice Lab Data and Technology Support Fixes Your Biggest Operational Headaches

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It’s Thursday afternoon, and your biggest funder needs an impact report by tomorrow. Your team is in a familiar scramble, stitching together numbers from three different spreadsheets, a clunky case management system, and a separate intake tool. The numbers never quite line up, your best people are burning out on manual data entry, and you

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An image that represents a team reviewing a data retention policy for legal services

Data Retention Policy for Legal Services: Keep What You Need, Delete What You Should, Defend What You Keep

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Your team didn’t choose legal services because you love filing systems. You chose it to help people through high-stakes moments. But the intake queue grows, staff copy and paste notes across tools, and every year brings a new report, audit, or public records question. Meanwhile, old client data sits everywhere, quietly piling up. Keeping everything

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Build a practical data governance policy for justice nonprofits

Build a practical data governance policy for justice nonprofits that protects clients and satisfies funders

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The intake queue is growing, a partner needs a quick data pull, and a funder report is due Friday. You open the spreadsheet, then the case system export, then the shared drive folder someone swears is “the real one.” The numbers don’t match, and no one’s sure which version is safe to share. That’s the

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A team working with a fractional CTO for justice support networks

Fractional CTO for Justice Support Networks (Operating Discipline That Stops the Drop-Off)

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The intake queue is full. A court navigator program makes a “warm handoff.” A partner says they’ll follow up. Then the trail goes quiet, disrupting access to justice. In justice support networks, that quiet can mean a self-represented litigant missed a deadline, lost housing, returned to harm, or showed up alone to a hearing. These

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12 Remote Interpretation Tools for Legal Nonprofits: A 2026 Field Memo

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An intake specialist scrambles. A client with Limited English Proficiency (LEP) is on the line with a time-sensitive issue, but the on-call interpreter is unavailable. The resulting delay leads to a missed deadline, a critical miscommunication, or worse, a denial of service. This scenario isn't a hypothetical; it's an operational reality that widens the justice

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A team learning about a multi factor authentication rollout plan

A Multi Factor Authentication Rollout Plan Staff Will Actually Adopt (Phased, Practical, No Revolt)

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Your intake queue is exploding. A grant report is due. A partner needs a file today. Then someone gets phished, or you notice a login from a remote work location no one recognizes, and suddenly MFA becomes urgent. This is where “big bang MFA” goes wrong. Staff get blocked mid-task, workarounds appear, and IT becomes

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How Non-Profits Can Use AI by Using "The Goal" to Find Where AI Actually Helps

How Non-Profits Can Use AI By Using “The Goal” to Find Where AI Actually Helps

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You have a problem that shows up in every conversation about AI adoption. Leaders know they need to explore it. They see the potential. They read the articles about productivity gains and cost reduction. Then they sit in a meeting and someone asks where to start, and the room goes quiet. The gap between knowing

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