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justice innovation

How Justice Lab Data and Technology Support Fixes Your Biggest Operational Headaches

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It’s Thursday afternoon, and your biggest funder needs an impact report by tomorrow. Your team is in a familiar scramble, stitching together numbers from three different spreadsheets, a clunky case management system, and a separate intake tool. The numbers never quite line up, your best people are burning out on manual data entry, and you […]

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A team is looking to Build An Intake Callback Queue That Cuts Abandoned Calls and Frees up Intake Staff

Build An Intake Callback Queue That Cuts Abandoned Calls and Frees up Intake Staff

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The intake line hits a wall at 10:05 a.m. Calls stack up. Voicemails pile up. A person with a court date tomorrow tries again and again, then gives up. Later, staff find a note, half-written, with no call-back number. Everyone feels the same sinking thought: what did we miss? This is the scale problem in

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A team following a 3 tier intake triage model

Set a 3-tier Intake triage model that cuts time-to-first-contact to 48 hours in 60 days, without burning out intake staff

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Monday, 9:12 a.m. The intake inbox is already a few hundred messages deep. Voicemails stack up. A partner emails, “Any update?” Someone flags a court deadline that was never captured in the first call. Intake staff do what they always do, they sprint, they improvise, they carry the anxiety for everyone else. This is the

Set a 3-tier Intake triage model that cuts time-to-first-contact to 48 hours in 60 days, without burning out intake staff Read More »

Stop asking clients to repeat their story, set up a single client facts record that feeds every program, reduce re-traumatizing repeats, and cut intake time in 30 days

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The intake queue is blowing up, staff are hopping between forms, and someone is asking, again, “Can you tell me what happened?” The client pauses. You can hear the strain in the silence. Your team isn’t trying to be careless. The system is. When a person has to repeat their story across programs, partners, and

Stop asking clients to repeat their story, set up a single client facts record that feeds every program, reduce re-traumatizing repeats, and cut intake time in 30 days Read More »

A team developing coordinated intake for justice network organizations.

Coordinated Intake for Justice Network Organizations (One Front Door, One Follow Up Loop)

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You’ve seen the same story play out. A client calls legal aid organizations, then gets sent to a court help desk, then to a housing assistance partner, then back again. Each stop has its own form, its own script, its own waitlist, its own “can you tell me what happened from the start?” That’s not

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A large team creating an outcomes taxonomy for justice support networks

Outcomes Taxonomy for Justice Support Networks (Cross-Org Results Funders Trust)

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In the demanding world of the criminal justice system, a quarterly report is due, the intake queue is exploding, and someone asks the question that always lands hard: “So… how many people did we actually help, and what changed for them?” In a justice support network, every partner has a real story. The problem is

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