Monday morning, the self-help queue is already full. A kiosk is down, the forms site is slow, and staff are doing the same intake twice because two systems don’t match. By lunch, someone’s built another spreadsheet “just for this week,” and the reporting deadline is still coming. A Virtual CIO offers outsourced leadership to cut […]
In December 2025, court services organizations are carrying heavy demand with public consequences. People expect e-filing to work, remote hearings to connect, and self-help services to be available when they need them. There’s almost no tolerance for downtime, and no slack in the staffing model when something breaks in judicial administration. An Interim Chief Information
The intake queue is up again. A partner referral fell through because the handoff email went to the wrong list. A funder report is due Friday, and the numbers don’t reconcile across three spreadsheets and two systems. Then someone asks a fair question in the board meeting: “What are we spending on technology, and what
Most organizations are carrying a familiar load. Too many tools. Too many urgent asks. Not enough staff time to breathe, let alone rebuild systems the “right” way. And the stakes aren’t abstract. If client data leaks, people can be harmed. If intake routes fail, people don’t get help. If reporting numbers don’t reconcile, funder trust
You are a CEO who is spending more on tech and getting less back. Margins are tight, IT and cybersecurity bills keep rising, and every board packet adds a new set of questions you cannot answer in one clear slide. Projects start with big energy, stall in the middle, then quietly roll into “phase two”
How To Turn Your IT Budget Into A Growth Engine Read More »
You are a CEO or COO who is spending more on tech and getting less clarity in board meetings. You walk in with thick packets, scattered reports, and charts that even your head of IT struggles to explain. The board asks simple questions about cyber risk, AI use, and tech spend, and the room gets
Board-Ready Reporting: Technology Dashboards That Turn Tech Spend Into Clear Decisions Read More »
Your intake queue is exploding. A grant report is due. A partner needs a file today. Then someone gets phished, or you notice a login from a remote work location no one recognizes, and suddenly MFA becomes urgent. This is where “big bang MFA” goes wrong. Staff get blocked mid-task, workarounds appear, and IT becomes
Your intake queue is swelling amid the justice gap. A partner referral went cold because no one saw it. A funder report is due, and three spreadsheets disagree. That’s not a staff problem. It’s a workflow problem. Spreadsheets are good duct tape, until they quietly become the system of record for intake, eligibility, case status,
The intake queue is exploding. A partner handoff failed again. A funder report is due Friday, and the numbers don’t reconcile with last quarter’s spreadsheet. When that happens, it’s tempting to hunt for a new tool. But the tool isn’t the work. The work is the flow of decisions, handoffs, approvals, and sensitive information that
The Nonprofit Systems Map Workshop, How to Document Your Real Workflows in 2 Workshops Read More »
You are sitting in a portfolio review, flipping through the deck. The deal thesis is clear, the market story holds, the numbers look fine. Then you hit the “IT” slide. One box, three bullets, and a big budget number you do not fully trust. That is the problem behind Three Questions PE Firms Should Ask
Three Questions PE Firms Should Ask About Portfolio Company Technology Read More »
