The resignation email lands, and suddenly one person is taking the company’s operating memory with them. They know the systems, vendors, admin accounts, exceptions, workarounds, and risks nobody thought to document. The role transition can expose gaps in access, knowledge, and decision ownership. That’s why IT succession planning is a business continuity issue, not an […]
IT Succession Planning When Your Only IT Person Quits Read More »
A ransomware incident at a manufacturer doesn’t stop at an inbox. It can stop a line, delay shipments, compromise product quality, and leave leaders explaining lost margin to customers and the board. OT security in a plant protects production systems without treating a facility like an office network. It must account for uptime, safety, legacy
Manufacturing OT Security: Put Plant Risk in Business Terms Read More »
Your customer promise is only real if the operation can keep it. By utilizing service level agreements, you provide your organization with the necessary framework to turn high-level promises into clear, actionable operating commitments. If you promise next-day delivery, accurate reporting, fast support, or secure access, customers will judge your brand based on the final
How COOs Can Set Service Levels That Match Customer Promises Read More »
A key technology vendor getting acquired can look like somebody else’s business news. It isn’t. If that vendor runs your critical infrastructure technology, such as your CRM, ERP, payroll, data platform, security tools, or customer-facing systems, the deal can change your cost, risk, roadmap, and operating options fast. You don’t need to panic or start
When Your Technology Vendor Is Acquired: A CEO Playbook Read More »
A bad vendor rarely fails all at once. More often, your costs climb, workarounds multiply, reporting gets weaker, and nobody can give you a straight answer on risk. That is why technology vendor replacement is not a procurement exercise. It is a leadership decision about control, continuity, and trust. If you handle it late, the
When to Replace a Technology Vendor Without Disruption Read More »
If your most important technical leader walks out tomorrow, the problem is not just headcount. It is context, control, and trust. You may still have a team. You may still have vendors. You may still have dashboards. But if one person knows how the systems fit together, where the shortcuts live, and which decisions were
Key-Person Risk in Technology When Your Tech Lead Leaves Read More »
Most boards get too much technology detail and not enough board technology risk. Uptime charts, project lists, and vendor updates can make the room feel busy, but they rarely answer the real question: can your company still grow, recover, and defend itself when something breaks? If you are a CEO, COO, founder, or board member,
What Board Technology Risk Should You Review? Read More »
Technology continuity usually breaks for ordinary reasons. One leader leaves, one vendor slows down, or one critical system lives in someone’s head instead of your process. By the time the gap shows up, you are already paying for it in delays, confusion, and extra risk. A solid technology continuity plan keeps the business moving when
How to Build a Technology Continuity Plan Before Failure Hits Read More »
Your board does not need another vendor pitch. It needs a straight answer to a simpler question: which third party can hurt the business, how, and how fast? That matters more in 2026 than it did even two years ago. SaaS sprawl, AI-enabled tools, cloud concentration, and outsourced workflows have turned vendor oversight into board-level
What Boards Should Know About third-party risk management (TPRM) Read More »
A cyber tabletop exercise is only useful if it changes how you think. If the discussion ends with everyone satisfied that it went well, you probably missed the point. What you want is not applause for the scenario. You want answers about ownership, timing, recovery, and whether your leadership team can make hard calls without
What Boards Should Ask After a Cyber Tabletop Exercise Read More »
