Nobody owns the decision, so nothing ships: building a decision rights map and escalation ladder
On Monday, intake is exploding. On Tuesday, a partner says they never got the referral packet. On Wednesday, a funder report is due and the numbers don’t reconcile. By Friday, someone says, “We should fix the system,” and everyone nods, because it’s true. Then nothing ships. Not because people don’t care. Not because staff aren’t […]
